Quay West Suites Melbourne

There were a number of problems with the room. The sink in the bathroom was very slow to drain. It took two maintenance visits to get it properly fixed. The clothes, washer in the kitchen, continually spat out an error halfway through the drying process. Despite reporting this, it never got fixed properly, so I ended up with wet clothes twice! There was a drawer in the desk that was sticking out about 3 inches and wouldn’t close properly and the lock on the balcony door from the living room didn’t lock properly. I got so sick of making complaints that a couple of these things I either didn’t report until I left, or just didn’t bother reporting at all. Basically, it was a lot of little things and it was disappointing having to deal with them.

The facilities were great, buffet breakfast was good and the coffee was delicious. Lovely pool and we liked that it was open until 10pm, allowing us a late night dip after being at an event at Rod Laver for 3 hours and not returning to the hotel until 9pm, an hours swim in the magnesium pool to wind down was very much needed.

Staff were extremely lovely, great location, fantastic service, room was great and in particular very comfortable beds. The pool was being repaired at the time but we were given access to the pool and spa at the hotel just across from them which was excellent. Lovely big balcony. So many eateries and everything you need in the near vicinity. Breakfast buffet in the morning was amazing. Great coffee!

Location excellent, just minutes walk from Flinders Street railway station. Lovely spacious apartment with gorgeous nighttime views of lit up city. Full kitchen if you want to cook yourself, but with so many restaurants to choose from one Southbank and across bridge looking over Yarra, you don't need too. And my rate included breakfast.. anything you could want and staff there very friendly. Best hot shower and bathroom size. Front staff were friendly and helpful too.

All but one staff were super friendly. Pool is glorious and the hotel is close to everything. They kindly surprised me with an upgrade for which I am very grateful.